Version 2026-09-07
CaseDeck Terms of Service
Effective date: 7 September 2026
Version: 2026-09-07
These Terms of Service (“Terms”) govern access to and use of CaseDeck, a multi-tenant practice-management service operated for law firms (the “Service”). By requesting a firm portal, creating an account, or using the Service, you agree to these Terms on behalf of yourself and the firm you represent (“Firm”, “you”, or “your”).
If you do not agree, do not request or use the Service.
1. Who we are
CaseDeck is provided as a hosted software service. Operator contact and notices relating to these Terms may be sent through the channels published on casedeck.cloud (including the get-started / support paths made available there).
2. The Service
2.1 CaseDeck provides tools for law-firm case and client records, documents, hearings, billing-related records, optional AI-assisted features, and related administration, subject to configuration and availability.
2.2 Each approved Firm receives an isolated portal (typically on a dedicated subdomain) with its own data store and configuration. The Service is not a public court filing system and does not submit documents to courts, eCourts, or any government portal on your behalf.
2.3 Features may change over time. We may add, modify, or remove functionality with reasonable notice where practical. Optional AI features may be disabled by default and require explicit firm admin consent before document or case content is sent to an AI provider.
3. Eligibility and authority
3.1 You represent that you are at least 18 years old and have authority to bind the Firm to these Terms.
3.2 You will provide accurate firm and admin contact details when requesting a portal and will keep admin accounts current.
4. Accounts and access
4.1 The Firm is responsible for all activity under its portal, including actions by admins, lawyers, and anyone given credentials or device access.
4.2 You must keep passwords and multi-factor authentication credentials confidential, require appropriate access controls within the Firm, and notify us promptly of suspected unauthorized access.
4.3 We may suspend or restrict access where reasonably necessary to protect the Service, other customers, or to investigate abuse, non-payment, or legal risk.
5. Your data and confidentiality
5.1 Your content. Case files, client information, documents, and other materials you upload or enter (“Firm Data”) remain yours (or your clients’, as applicable). You grant us a limited licence to host, process, encrypt, back up, and display Firm Data solely to provide and secure the Service.
5.2 Professional duties. You are solely responsible for compliance with your professional, ethical, and legal obligations regarding client confidentiality, privilege, conflict checks, retention, and disclosure. CaseDeck is a tool; it does not replace your professional judgment.
5.3 Hosting. Firm Data for production portals is intended to be hosted on infrastructure located in India, as described in our product materials. Absolute guarantees against all outages, unauthorized access, or loss are not possible; we apply reasonable technical and organisational measures (including encryption of stored documents and access controls) as described in our security documentation.
5.4 Backups and deletion. We may retain backups for a limited period. After a Firm is deprovisioned or deleted at your request (or for cause), Firm Data will be deleted or made inaccessible according to our operational procedures, subject to legal retention requirements and residual backup cycles.
6. Artificial intelligence features
6.1 Optional AI features (for example translation, intake extraction, summaries, “ask this case”, or argument suggestions) may send Firm Data to a third-party AI provider when enabled by a firm admin.
6.2 AI outputs can be incomplete, outdated, or incorrect. They are draft assistance only. You must verify all AI output before relying on it in advice, filings, or client communications. Statute or citation suggestions are not a substitute for primary-source research.
6.3 AI usage may be subject to monthly firm-level limits. Exceeding a limit may block further AI calls until the next period or until limits are adjusted by the operator.
7. Acceptable use
You will not, and will not allow others to:
- Use the Service for unlawful purposes or to store or transmit content you are not entitled to process;
- Attempt to access another firm’s portal, data, or infrastructure;
- Probe, scan, or attack the Service except with our prior written permission;
- Reverse engineer the Service except to the extent permitted by applicable law;
- Circumvent usage limits, authentication, or billing controls;
- Upload malware or excessively large volumes of data intended to degrade the Service;
- Misrepresent your identity or firm affiliation.
8. Fees and commercial terms
8.1 Commercial pricing, if any, may be agreed separately (invoice, order form, or written confirmation). Failure to pay agreed fees may result in suspension after notice.
8.2 Third-party costs (for example AI provider usage beyond included allowances) may be passed through or capped as communicated to you.
9. Intellectual property
9.1 CaseDeck software, branding, and documentation remain our property (or our licensors’). These Terms do not transfer ownership of the Service to you.
9.2 Feedback you provide may be used to improve the Service without obligation to you.
10. Disclaimers
10.1 The Service is provided on an “as is” and “as available” basis to the maximum extent permitted by law.
10.2 We do not warrant uninterrupted or error-free operation, nor that the Service will meet every practice need or produce particular legal outcomes.
10.3 Nothing in the Service constitutes legal advice from us to you or to your clients.
11. Limitation of liability
11.1 To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising from use of (or inability to use) the Service.
11.2 Our aggregate liability arising out of or relating to the Service or these Terms is limited to the fees you paid us for the Service in the three (3) months before the claim (or INR 10,000 if no fees were paid), except where liability cannot be limited under applicable law (including proven wilful misconduct or fraud).
12. Indemnity
You will defend and indemnify us against claims arising from Firm Data, your clients’ matters, your misuse of the Service, or your breach of these Terms or applicable professional rules, except to the extent caused by our wilful misconduct.
13. Suspension and termination
13.1 You may request closure of your portal through the operator channels we publish.
13.2 We may suspend or terminate for material breach, unlawful use, non-payment, or risk to the platform, preferably with notice when practical.
13.3 Provisions that by nature should survive (including confidentiality responsibilities resting on you, IP, disclaimers, liability limits, and indemnity) survive termination.
14. Changes to these Terms
We may update these Terms from time to time. The version and effective date appear at the top of this document. Material changes may be communicated via the Service or admin email. Continued use after the effective date of updated Terms constitutes acceptance, except where applicable law requires a different process. Signup requests must accept the then-current version.
15. Governing law and disputes
These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction over disputes, subject to any mandatory consumer or other protections that cannot be waived.
16. General
16.1 If a provision is unenforceable, the remainder stays in effect.
16.2 These Terms (plus any written commercial terms we agree with you) are the entire agreement regarding the Service and supersede prior informal statements about the same subject.
16.3 Failure to enforce a provision is not a waiver.
Acceptance
By checking the agreement box on the CaseDeck portal request form (or otherwise expressly accepting these Terms), you confirm that you have read and agree to this version of the Terms of Service on behalf of the Firm.